- New, and unopened items are shipped back within 7 days after receiving it – with an evidence of the shipment tracking code.
- Items must be unused and returned in the same condition that you receive in along with the original packaging.
- All discrepancies, such as missing or items you received is a result of our error, must be reported within 48 hours and shipped to our warehouse within 7 days to be eligible for returns or exchanges.
- If the items are deemed defective or a result of an error, GLAMX will be held responsible to exchange or refund based on your request.
- You should expect to receive your refund with an estimate of 28 working days. This period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
- Shipping or delivery fees on returns are non-refundable.
- Items that are bought on seasonal sale are not eligible for returns or exchanges.
- Items that are damaged and used will not be accepted as returns.
Any scenarios that does not comply with the above condition shall not be eligible to returns or exchanges. Please do not hesitate to contact our sales team at firstname.lastname@example.org for any product and return inquiries.